Privacy Policy

1. Introduction

Orden Consulting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform that provides professional tools for creators and data-driven consulting for brands and organizations. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information (bio, social media handles, portfolio links)
• Payment information (M-Pesa phone number, transaction details)
• Communication data (messages, support requests, inquiries)

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our platform:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on platform)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send transaction notifications
• Provide professional tools and analytics for creators
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations and enforce our terms

4. Payment Information

We process subscription payments through M-Pesa (Safaricom Daraja API). When you make a payment, we collect your M-Pesa phone number and transaction details. We do not store your M-Pesa PIN or other sensitive payment credentials. All payment transactions are encrypted and processed securely through Safaricom's payment gateway.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Between Users: When brands request rate cards, creators can see basic brand information, and vice versa
• Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we need to retain it for legal or legitimate business purposes.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your personal information
• Portability: Request transfer of your information to another service

To exercise these rights, please contact us at [email protected].

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

10. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of Kenya where data protection laws may differ. By using our platform, you consent to the transfer of your information to Kenya and other countries where we operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: